Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Our team requires 2-3 days to process orders before shipping. The estimated shipping time is around 8-15 days, with 64.2% of orders delivered within 12 days.
Create your account by clicking on the “My Account” link in the footer.
Please send us the updated address via email within 24 hours after placing your order, and we will confirm with you once it has been processed.
Once your order is successfully placed, we will send you an email confirmation. After the order has been shipped, we will also send you tracking information via email. You can use the tracking number to check the latest logistics information. If you do not receive these emails, please check your spam folder. If you still cannot locate them, please contact us using the contact information on the right.
No, we do not keep any credit card information on file.
We do not collect sales tax. The tax is collected by the customs of the country you are in.
If you need to swap an item
Returns and Exchanges
Thank you for choosing to shop with customartz. If, however, you are not satisfied with your purchase, please email us within 30 days of receiving your item to arrange a return.
If you receive the wrong product, we will send you the correct one and you can keep the incorrect product without needing to return it.
If you receive a damaged product, please let us know and we will gladly send you a replacement.
Please contact us through the “Contact Us” link in the footer.
Please inform us within 24 hours after placing the order, and we will update the correct address information for you.