If you are unsatisfied with your product for any reason you will have 30 days from the date of delivery to return the product and request a refund. You may return any Product (as defined below) purchased on customartz.com in accordance with the terms below:
A return authorization must be requested within 30days of your date of delivery. You must contact us at email@example.com to request and receive an we send EMAIL,so we can track your return.
You must return the Product to the address provided to receive a refund at your cost within 30 days.
Phone： +852 69947634
Our factory is based in China and the item need to be returned to the factory.
* Please do not send the package back to the address on the package as it is not our return address. The address on the package is the warehouse address of the logistics company that works with us.
* Please write down your name and your order number on a piece of paper and post it together with the item, then send all the items back via USPS and give us the tracking number.
* All returned items will be checked. We will process the refund once we have received the return package and can confirm that the product has the issues mentioned.
* The refund will be bcak to your paypal account within 24 hours, if you paid with debit- or creditcad, you can get the money back to your account within 3-15 working days. It depends on the processing time of your bank.
Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.
Additional terms and conditions:
Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.
You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to customartz.com.
If you return Product to customartz (a) without a return authorization from customartz or (b) without all parts and accessories originally included with your purchase, customartz retains the right to either refuse acceptance of such return or charge you a restocking fee of 30% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.
If the product is inspected and determined to be in good physical condition, customartz retains the right to charge you a 30% restocking fee. This fee is to cover the cost of labor and repackaging a product that is found to be in good condition.
Who pays for the shipping costs when making the return?
a. If you received an incorrect or damaged product, please contact customer service immediately so we can resolve the issue. We want every purchase to be exactly as anticipated and promised. For the return under this condition we will pay the return shipping fee.
b.If you are returning multiple items, please return them together to enjoy Free Return on all items.
c.If you return the goods one by one, you may need to pay an additional shipping fee.
d. If the product is in good condition, but you don’t like it and want to return it back, the postage needs to be borne by you.
We understand that ordering for special occasions is an important decision and will accommodate you as much as we can. However, it is important to note that all of our products are in stock, and once the order is shipped it cannot be canceled. Please note the following cancellation policy.
– Unpaid orders are automatically canceled.
– If the orders are canceled within 18 hours after payment, you will get a full refund.
– If the items were packed within 24 hours but were not shipped, you will get 80% refund + shipping fee.
– Once your order is shipped, it cannot be cancelled.
If you have any further questions, please contact us. Email: firstname.lastname@example.org
Downloadable software products
Some health and personal care items
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us .
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will provide you further instructions on where to return the item for an exchange. Please note that we cannot accept exchanges beyond 30 days from the date of delivery.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Still have questions about your return? Contact customer service at firstname.lastname@example.org.