Return and Refund Policy


At Customartz.com, we are committed to offering you top-notch products and exceptional customer service. We understand that there may be instances when you need to return a product. Here is our comprehensive return and refund policy to ensure a seamless experience for you.

 

Returns

 

  1. Return Eligibility
    • Products can be returned within [30] days of delivery.
    • The product must be in its original condition, unused, and with all tags and packaging intact.
  2. Return Process
    • Contact our customer service team at mail@customartz.com to initiate a return.
    • Provide your order number, the reason for the return, and any relevant photos if necessary.
    • As we do not provide return labels, you are responsible for arranging the return shipping. Please use a trackable shipping method.
  3. Return Shipping Costs
    • If the return is due to a defect or error on our part, we will cover the return shipping costs.
    • For returns due to other reasons (such as a change of mind), the customer is responsible for the return shipping costs.
Refunds

 

  1. Refund Eligibility
    • Once we receive and inspect the returned product and confirm that it meets the return eligibility criteria, we will issue a refund.
  2. Refund Process
    • Refunds will be processed within [5] business days after we receive the returned product.
    • The refund will be issued to the original payment method used for the purchase.
  3. Partial Refunds
    • If only a part of the order is returned, a partial refund will be issued for the returned items.
24-Hour Cancellation Policy

 

You may cancel your order within 24 hours of placing it. To cancel, please contact our customer service team at mail@customartz.com. Once an order has been processed and shipped, it cannot be canceled.

 

Exchanges

 

  1. Exchange Eligibility
    • Products can be exchanged within [30] days of delivery.
    • The product must be in its original condition, unused, and with all tags and packaging intact.
  2. Exchange Process
    • Contact our customer service team at mail@customartz.com to initiate an exchange.
    • Provide your order number and the reason for the exchange.
    • As with returns, if the exchange is due to a defect or error on our part, we will cover the shipping costs. Otherwise, the customer is responsible for shipping the product back to us and for the cost of shipping the exchanged item.

 

Exceptions

 

  1. Customized Products
    • Customized products are non-returnable and non-refundable unless there is a defect or error on our part.
  2. Final Sale Items
    • Items marked as final sale are not eligible for return, refund, or exchange.

 

Contact Us

 

If you have any questions or concerns about our return and refund policy, please contact our customer service team at mail@customartz.com. We are always happy to assist you.

 

Please note that this return and refund policy is subject to change without notice. Check our website regularly for the most up-to-date policy.

Custommartz.com is an online store that specializes in art shower curtains. With more than 1000 styles to choose from, there's something for everyone at custommartz.com.

Shop

Support

Policies

| English (EN) | USD

© 2023 Customartz.